Cancellation Policy: Free cancellation is available until 24 hours before check-in. If the cancellation is done within 24 hours of check-in, 1 night's tariff will be deducted, and the remaining amount will be refunded.
No-Show Policy: If the guest is a no-show, the booking amount will be 100% chargeable. No refunds will be issued in this case.
Early Check-Out: Guests who check out before their scheduled departure date may be subject to early check-out fees equivalent to one night's room rate.
Non-Refundable Bookings: For non-refundable bookings, no refunds will be provided for cancellations or changes.
Refund Processing: Upon cancellation of a refundable booking, the refund processing time will take between one to two weeks to show the refund on your credit card or bank statement. This processing time accounts for bank procedures and may deduct transaction fees. A non-refundable charge of 3% for payment gateway fees will be deducted from the refund amount.
Modification of Booking: Any modifications to your booking, such as changing dates or room types, are subject to availability and may result in additional charges. Please contact our reservations team to make modifications.
Group Bookings: Different cancellation policies may apply for group bookings (more than 5 rooms). Please refer to your group booking agreement or contact our reservations team for specific details.
Special Promotions: Cancellation policies for special promotions and offers may differ. Please refer to the specific terms and conditions of the promotion at the time of booking.
Force Majeure: The hotel will not be held responsible for cancellations due to unforeseen circumstances such as natural disasters, strikes, or other force majeure events. In such cases, guests will be offered alternative dates or a full refund.
Health and Safety: In the event that a guest is unable to travel due to health reasons, including a positive COVID-19 test, the hotel may offer a refund or the option to reschedule the booking. Documentation may be required.
Travel Restrictions: If government-imposed travel restrictions prevent a guest from traveling, the hotel will offer a full refund or the option to reschedule the booking.
Extended Stays: Guests who extend their stay beyond the original booking period must pay for the additional nights in advance. Extensions are subject to availability and the hotel's prevailing rates.
Partial Stays: If a guest decides to shorten their stay, the remaining nights may not be refundable. Please contact the hotel for specific policies regarding partial stays.
Payment Methods: Refunds will be processed using the same payment method used for the booking. If the original payment method is no longer available, alternative arrangements will be made at the hotel's discretion.
Third-Party Bookings: For bookings made through third-party websites or travel agents, guests must contact the third party directly for cancellations and refunds. The hotel's policies may not apply to third-party bookings.
Damage Deposits: Refunds of damage deposits will be processed within 7 days of check-out, provided no damage is found. Any deductions for damages will be communicated to the guest with supporting evidence.
Check-In Delays: If a guest experiences significant travel delays and is unable to check in on the scheduled date, the hotel will hold the room for 24 hours. After this period, the booking may be canceled, and cancellation fees will apply.
Seasonal Rates: Cancellation policies may vary during peak seasons or special events. Please refer to your booking confirmation for specific terms.
Additional Services: Charges for additional services, such as spa treatments or excursions, booked through the hotel are subject to the same cancellation policy as the room booking.
Contact Information: For any cancellation or refund inquiries, please contact our reservations team at:
